I purchased 3 other Bluetooth head sets at other locations. It's so frustrating talking on these devices when the other person keeps saying "what did you say, you're cutting in and out, can you say that again" argh. I did go to the Amazon website as you suggested and not only did they give me my item at a better price, they delivered it to me a little over an hour after I ordered it. I always feel sorry for this Best Buy. The staff are friendly but it often looks like a big storage unit with less shelving than any other location.

I looked at the camera area and they had a good selection of backpacks and other bags, but much of the equipment was in a cage. I never really find anything because things I would want seem to be hidden. I suppose I need to check the website first, order ahead, and pick up at this location. Second time here after Black Friday madness and employees seem to not want to help.

I was scanning through their accessory isle looking for a Samsung phone case, I kept going in circles only finding iPhone items. I asked an employer and pointed all over the store; Saying they are all scattered everywhere?? I wanted to tell him " Your a idiot" but I just walked away before Anyways they did have great deals!

Wanted to buy an iPad. I was helped by a man named Dillinger, he was nice, helpful, and knowledgeable. That was until a couple came up and wanted to buy a Mac book which obviously cost more than an iPad. I had no problem with him helping the other couple while I made my decision. As I came to my decision I wanted the iPad mini 4 I waited, and waited But nope, he kept his full attention on the couple that wanted the Mac book.

He could have easily called for another associate to get the iPad for me and call it a day but nope I was left there waiting for what it seemed like forever, he walked away to show the other couple some accessories for the Mac book and that's when I decided eff this, I'll go to target.

Best Buy's price match guarantee is great. I went in to Best Buy prepared with the information and it was a no hassle deal. The sales associate had to get a manager to override the transaction.

But no questions asked Here is an excerpt from their price match guarantee. You can find the complete document on their full website. At the time of sale, we price match all local retail competitors including their online prices and we price match products shipped from and sold by these major online retailers: If we lower our price during the return and exchange period, we will match our lower price, upon request.

Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers. Can't beat that deal Pritisha and Zach did a great job with all of our appliances.

Dale with geek squad went way beyond the call of duty and helped us find the shut off valve to our water line for the fridge. The independent contractors that deliver appliances are terrible. Didn't like having them in my home.

Best buy please use Geek squad for everything. Let me start by saying that the company Best Buy has been amazing with its products. I have been an elite customer for the last few years. I recently purchased my house and I bought everything from them. With that being said I shop for everything here. The one thing that really got me irritated today when I came in; was when I was looking for a certain product, I couldn't find it so I went to a TM her name was Yari, instead of showing us where it was she pointed and kept talking to her co-workers.

I work in retail so I definitely understand the fact the customers to come first and making sure to help them find what they want. I was very disappointed today. I hope this message gets to the appropriate person so that other customers don't have to deal with what I went trough with that very unpleasant experience. Customer service here has gone down. Can't remember if it was ever good.

Anyway, if you want to purchase a phone, buy it through the actual carrier at their store. Came in to replace my device which I had insurance on, but didn't know it expires after two years. Which was no help and was going to cost more out of pocket compared to going to ATT to do a trade in.

Wish we were informed in the beginning that the insurance is only for two years and that it is through geek squad. And the worst part was they were going to send my phone out for service and send me a new one once they received it. Which is an inconvenience for me for 5 days or so without a phone considering I use it everyday for work. This is my toy store. I have a Best Buy rewards card from that is still in my wallet and works! I might as well put a bought at Best Buy sticker on our home as most of our appliances, entertainment and electronics are from there.

I even purchased my first laptop from this store. They have a great support group with Geek Squad and they have a great customer support desk. They install and deliver anything that you need them to. Also they price match with any other major stores they check for you to find the best deal. Whether you are an apple fan or an android user they have a great selection of mobile devices and accessories. Finally, as an audiophile, this is where I go for personal and home audio equipment.

For gamers, they have what you want. And the ability to try stuff out. It's kinda fun to just watch kids rock the games there. Today I went to best buy to look for Bluetooth speaker and the new star wars rogue one blue ran and I been there many times and made many purchases. Today like many other times I needed to use the restroom number I would think you would want to keep us in the store" I will never go back to Best Buy ever again very bad customer service and I understand I'm one person but people read these post and I will let my friends know of my experience I had today so I left and went to Target down the street and made my purchases..

I don't want to give it any stars but it made me so u get I feel like every employee's goal here is the see how long they can ignore you without being accused of not working at all. Giving two stars and not one because when they do actually give in to the inevitability of having to interact with a customer they aren't completely rude.

Customer Service does not know what they're doing I asked the lady to price match for me and I know for a fact that it can be done because I had it done just earlier that same day, I've been on the phone for almost 17 minutes trying to report her because she for sure did not know what she was doing didn't even bother to help me thought I was some kind of idiot because she didn't even take any kind of information down she just typed some random things down in the computer and told me it didn't let her and I'm still on hold as I'm typing this review if you don't know what to do at least get someone who does this was an older Hispanic lady and as soon as I get a hold of a manager I'm going to report her for.

As customer service there's no excuse to not even bother trying. Bought a TV here on the 7th, I asked about price match for superbowl sales. I was informed by the sales person they will honor price match. However I went for a price match on the 31st and I was told they have a 15 day price match and return policy. I'll be shopping somewhere else in the future. We went up to ask one if he was busy because we wanted help turning the TV on. He replied with "kinda", went and turned the TV on, then left to continue chatting about nothing important.

Didnt ask us if we needed anything else or cared to tell us about the TV so I had to pull my phone out and do my own research. Terrible customer service from them. There was one boy with curly hair who seemed to be scrambling to help everyone because the others are lazy.

Dude with the bowl cut looking hair needs to be fired or better trained, along with the other 2 men. I purchased a car stereo there and made an appointment to have the stereo installed. I arrived 10 min. The man who was supposed to install the stereo wasn't there, even 30 min after my appointed time!

I immediately returned the stereo and will take my business elsewhere!

Very, very poor customer service. I'll not do business there again! Worse customer service ever. If you have questions about electronics, save yourself the time and go somewhere else, or make sure you research and are well informed of the products sold here. Went in for a new printer, looked at some and had some questions. I waited around for a bit, and the two guys in the apple section never acknowledged me.

So I walk over to the other side by the HP laptops, and one guy says we'll be right with you, so I thought "finally! Sure enough, one of the guys goes and helps another lady, whom came in after me, and I continued to wait. Another guy comes back from break or something and goes to help someone else, as I've already been waiting.

Best Buy in Stockton clearly didn't want my business, so I walked out and went somewhere else instead. Wish I could give zero stars, but I guess 1 star is worthy enough for the one guy that acknowledged me, at least.

TAKE YOUR MONEY ELSEWHERE. Customer service is pretty awful. My family bought a refrigerator and arranged for delivery. The delivery did not come, not even a courtesy call to tell us the delivery will not be coming. Calling in multiple times to ask for an update only results in voice mail. We had to go to the actual store to complain only to find out there's no stock in the warehouse. Worst of all, the sales rep had trouble acknowledging the situation because "it's the warehouse's fault, not ours.

We waited for 30 minutes before she could nail down a new delivery date. Of course there is no compensation offered for any of this grief. For such a big company, they have a pretty broken system of customer service. They need either more sales people in the computer dept.

Waited 20 minutes for anyone to at least ask if I needed help. But when I walked through the home appliance area, within seconds three people asked me if I needed help. Once I got helped in the computer department, The person was very knowledgeable and the availability of the products was excellent.

We have been waiting 15 minutes next to the MAC laptops and not one person even offers help! It's President's weekend, so you would think this place would have more of their employees working! This happens to frequently regardless of the location. Best Buy Unclaimed This business has not yet been claimed by the owner or a representative. Claim this business to view business statistics, receive messages from prospective customers, and respond to reviews.

Thank you to the Best Buy employee who was rude to me. Skip to Search Form dccyscxzybvrcfwaxzx. Sign Up Log In. Restaurants Nightlife Home Services Write a Review Events Talk. This business has not yet been claimed by the owner or a representative. Details , Opens a popup Rating details. Write a Review Add Photo Share , Opens a popup Bookmark , Opens a popup. Edit Pacific Ave Stockton, CA Send to your Phone. This is the deal I purchased today. Photo of Best Buy - Stockton, CA, United States by Sreypouv E.

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I typically don't buy my appliances through big box stores, but you can bet I will be from now…" read more. More business info Accepts Credit Cards Yes Accepts Apple Pay Yes Accepts Android Pay Yes Parking Private Lot Bike Parking Yes Wheelchair Accessible Yes.

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